Purpose

The Franchise Policy provides a framework for establishing, operating and maintaining authorised training centres associated with ACE Skill Council.

The policy is intended to maintain consistent standards in training delivery, administration, student support, branding, documentation and centre operations.

Eligibility

Individuals, organisations, educational institutions or other eligible entities may apply to become an authorised centre, subject to applicable requirements and approval.

• Applicant information must be accurate and verifiable.
• The proposed centre should have suitable premises.
• Required infrastructure should be available.
• Appropriate staff or trainers should be appointed.
• The applicant must agree to applicable centre guidelines.

Application Process

A prospective centre may be required to submit an application together with the information and documents requested by ACE Skill Council.

Submission of an application does not by itself guarantee approval. The application may be reviewed based on eligibility, infrastructure, location, operational capability and other applicable criteria.

Centre Approval

Centre approval may be subject to verification of the proposed premises, infrastructure, management arrangements, staff, documentation and other applicable requirements.

ACE Skill Council may specify conditions or corrective actions that must be completed before or after approval.

Branding & Identity

Authorised centres may use approved ACE Skill Council branding and identity materials only in accordance with the applicable branding guidelines.

• Use only approved logos and official brand materials.
• Do not alter official logos without permission.
• Do not make misleading claims about affiliation.
• Use approved certificates and official documents only.
• Represent the centre's status accurately in advertising.

Infrastructure

The centre should maintain suitable infrastructure for the approved courses and activities being conducted.

• Suitable classrooms and learning space
• Required computers and equipment
• Internet connectivity where required
• Safe and accessible premises
• Basic student facilities
• Appropriate learning and training resources

Specific infrastructure requirements may vary according to the course or programme.

Staff & Trainers

Centres are responsible for appointing suitable administrative personnel and trainers for their approved programmes.

Trainers should have appropriate knowledge, skills and experience relevant to the subjects or courses they deliver.

Centre management should ensure professional conduct and appropriate behaviour towards students and visitors.

Courses & Training

Centres may conduct only those courses or programmes that have been approved or made available to the centre.

• Follow the applicable syllabus and training structure.
• Maintain appropriate attendance records.
• Provide students with relevant course information.
• Follow applicable academic instructions.
• Do not modify official course claims without approval.

Student Management

Centres should maintain accurate records of students enrolled through the centre and provide appropriate administrative and academic support.

• Verify student information during registration.
• Maintain accurate enrollment records.
• Provide relevant fee information.
• Communicate examination and academic notices.
• Protect student personal information.

Examination

Centres must follow the applicable examination procedures, schedules, eligibility requirements and instructions issued by ACE Skill Council.

• Ensure eligible students are properly registered.
• Follow examination schedules and instructions.
• Maintain examination-related records.
• Prevent unauthorised assistance or unfair practices.
• Cooperate with examination verification procedures.

Fees & Financial Matters

Centres should clearly communicate applicable student fees and payment conditions before collecting payments.

Any council-related fees, examination fees, certification fees or other applicable charges must be handled according to the applicable financial instructions.

Records & Documentation

Centres should maintain accurate and up-to-date administrative, academic and financial records relating to their operations.

• Student registration records
• Attendance records
• Fee and payment records
• Examination-related records
• Centre staff and trainer records
• Relevant correspondence and official documents

Marketing & Promotion

Centres may promote approved courses and services through appropriate channels while maintaining accurate and non-misleading information.

• Use approved branding where required.
• Publish accurate course information.
• Do not make guaranteed employment claims unless officially authorised.
• Do not publish false affiliation or recognition claims.
• Follow applicable advertising and communication guidelines.

Compliance & Inspection

Authorised centres may be required to cooperate with administrative reviews, documentation checks, inspections, verification or other quality-control activities.

Where deficiencies are identified, the centre may be asked to take corrective action within the specified timeframe.

Renewal

Centre authorisation or affiliation may be subject to renewal according to the applicable policy, validity period and requirements.

Renewal may depend on continued compliance, documentation, operational standards and applicable financial obligations.

Suspension & Termination

Centre authorisation may be suspended, restricted or terminated where there is a material violation of applicable policies, misuse of branding, fraudulent activity, serious administrative issues or failure to meet required standards.

Where appropriate, the centre may be given an opportunity to address identified issues within the applicable timeframe.